Laakaan Shoe Manufacturing
Business development and operational analysis for a local shoe manufacturing brand — focused on workflow improvement, pricing strategy, and customer outreach.
Business AnalysisMarketingOperations
About Me
Who I Am
I'm Dipak Nagarkoti, a Bachelor of Business Management student at Nepal Commerce Campus with a strong interest in technology, finance, and customer-driven problem solving.
As an IT & Customer Support Intern at Citizen Investment Trust (CIT), I help users navigate e-KYC, resolve login issues, and guide customers through digital services every day — a role that has sharpened both my technical and communication skills.
I love bridging business and tech, and I'm always looking for opportunities where I can learn, contribute, and grow.
BBM
Nepal Commerce Campus
1+
Year IT Support Experience
7+
Core Skills
100%
Dedication
Skills
What I Bring
A blend of business acumen and technical capability.
MS Office92%
Business Analysis85%
Accounting & Finance88%
Marketing80%
Communication94%
Leadership86%
Problem Solving90%
Experience
Where I've Worked
Present
IT & Customer Support Intern
Citizen Investment Trust (CIT)
- • Provide e-KYC onboarding support to customers across digital channels.
- • Resolve login issues, account access problems and troubleshooting requests.
- • Guide customers through CIT's digital services with clear, friendly support.
- • Coordinate with internal teams to escalate and resolve technical issues efficiently.
Projects
Selected Work
Real businesses I've worked with and contributed to.
UG Cakes Nepal
Supported branding, customer engagement, and order management strategy for a growing cake business — turning customer feedback into measurable improvements.
BrandingCustomer ExperienceStrategy
Education
Academic Journey
Nepal Commerce Campus
Bachelor of Business Management (BBM)
Tribhuvan University — building expertise across finance, marketing, and management.
Gorkha United Public School
School Education
Foundational education with a focus on academics and discipline.